Scaling research at USAA
Helped grow a high-performing research team and expand the impact of customer insight across the organization.
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Build stronger teams.
Make better decisions.
Create better experiences.
I connect customer understanding, design, and business strategy to help organizations build capability and move forward.
Understand / Empower / Build / Together
Real experience.
Lasting impact.
Grew a research team from 3 to 12.
Enabled 250+ designers.
Reimagined tools and experiences for a 1,000+ employee call-center operation.Reimagined tools for a 1,000+ employee call-center operation.
Advising enterprise leaders on research strategy and organizational maturity.Advising enterprise leaders on research strategy and maturity.
Selected work
Practical solutions for real people and complex systems.
Reimagining service at Grainger
Partnered across the business to rethink tools and experiences for a 1,000+ employee call-center operation.
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Leadership
that builds
what’s next.
I believe great research and design do more than solve problems — they build stronger teams, more capable organizations, and a deeper understanding of the people we serve. I’m passionate about creating the conditions for talented people to do their best work, and for organizations to keep learning, adapting, and moving forward. and more capable organizations.
Explore my leadership approachPeople
Capability
Customers
Business
A brighter tomorrow
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Let’s build
what’s next.
Interested in working together?
I’d love to hear from you.