Explore how I build research capability, connect customer understanding to decisions, and help organizations improve the experiences they deliver.
Research leadership · Enablement
Grew a research team from 3 to 12 and built an operating model combining strategic research, business-aligned expertise, and enablement reaching more than 250 designers. Helped make human insights part of the product development lifecycle.
More details
Research capability · Service transformation
Built a taxonomy research practice and a four-person enablement team, including myself. Then helped reimagine tools, processes, and customer experience for a call-center operation with more than 1,000 employees, connecting phone service with e-commerce.
More detailsBack to top
Interested in the experience behind the work? Let’s connect.